Return & Refund

CUSTOMER SUPPORT TEAM

Monday through Saturday 9.00am-5pm. You may call us on 18001234849 or email us at customer.care@neelkanthsinks.com.

General Returns

Neelkanth Sinks has a No Hassle Return Policy. If you are not satisfied with any of our products within the first 15 days of receiving them, please contact us on customer.care@neelkanthsinks.com or by calling us at 18001234849! Please ensure that the product meets the qualifications below so that we can initiate your return for a refund or exchange:

Qualifications for general returns:

• Must be in resell-able condition
• Must not have been installed
• Must be free from scratches and/or defects
• Must have the original manufacturer’s box and packaging
• Must not have any writing on the original packaging.
• Must not be missing pieces
• Must not be clearance/liquidations/closeouts

Do I have to pay for shipping on my return?

Buyers are responsible for the cost of return shipping. It is at your discretion to select the shipping carrier of your preference, as long as the return is received within 30 days of requesting the return. We can provide a return shipping label if you prefer, and the cost of the return label will then be deducted from your refund. Please contact us at customer.care@neelkanthsinks.com.

Defective Returns

You may initiate a return for defective item(s) within 7 days of receipt for a full refund.  Once a return has been set up and returned to our facility, it will be inspected. If the return is deemed to be defective, a full refund will be applied to your account.

To qualify for a defective return, one of the following must apply:

• Item has to have a defect that hinders its usability for the purpose for which it was designed and manufactured for.
• Incorrect item was shipped to you

Please be prepared to send us a picture of the defect to help speed the return /exchange process along.

My purchase was damaged in transit. What do I do?

 As always, please inspect all packages when you receive them. If the package is visibly damaged, we urge you to open and inspect the product.  If you find damage to your product please email us at “customer.care@neelkanthsinks.com“. You have 48 hours to claim damage. In the description, please give us as much detail as possible on the damages, if there is damage to the shipping box, as well as pictures of the damages/defects. Also include your order number, name, and date of purchase. We may contact you if additional information is needed. In the mean time, please indicate if you’d like a replacement or a refund.

When should I expect my refund?

We process your credit once we have confirmation that the item has arrived and been inspected by the warehouse. Please allow up to three weeks for credit to be issued. Credit will be issued to the payment method used on the original order.

How do I cancel my order?

If your order has not already been shipped, you can cancel the order. You must contact Neelkanth Sinks as soon as you can to make sure that you submit your cancellation before the order is shipped. Once the order is shipped, it can no longer be cancelled. Contact us via e-mail, telephone, or live chat to confirm your order cancellation. If your order is successfully cancelled, all funds will be returned within 48 hours.

I received the wrong product, what do I do?

We pride ourselves in having an excellent record when it comes to fulfilling orders.  However, errors can happen.  We are after all human!  If you are shipped the wrong item, don’t panic! We will work on getting you the correct item as soon as possible and we will also cover any return shipping if the error was on our end. Be sure to contact us to report that you received the wrong product and we will provide further instructions.